Shipping policy
Welcome to Platypus Pals! We're excited to have you as our valued customer. Please take a moment to review our shipping policy to understand how we handle the fulfilment and delivery of your orders.
Order Processing
Order Confirmation: Once you place an order, you will receive an email confirmation with the details of your purchase. Please ensure that your shipping address and contact information are accurate. Let us know if any errors as soon as possible by emailing to info@platypuspals.com.
Processing Time: Our team works diligently to process and dispatch orders within 1-3 business days (excluding weekends and holidays). During peak seasons or promotional events, processing times may be slightly extended.
Shipping Methods
Shipping Partners: We have partnered with reputable shipping carriers to ensure reliable and timely delivery of your orders.
Shipping Locations: Currently, we offer shipping within Australia and the United States. For international orders, please note that customs and import duties may apply, and customers are responsible for these fees.
Shipping Options: We only provide standard shipping options at the moment. The estimated delivery time for Australia is approximately 8 to 15 business days while to the United States is approximately 20-25 business days
Shipping Costs
Domestic Shipping: We offer free standard shipping Australia-wide.
International Shipping: Shipping costs for international orders will be calculated at checkout based on the destination country and the chosen shipping method. Please note that customers are responsible for any customs or import duties.
Order Tracking
Tracking Information: Once your order has been shipped, you will receive an email with tracking information. This allows you to monitor the progress of your delivery in real-time.
Shipping Delays
Unforeseen Circumstances: While we strive to meet our delivery commitments, unforeseen circumstances such as weather conditions, customs delays, or other external factors may impact shipping times. We appreciate your understanding in such situations.
Communication: In the event of a significant delay, our customer support team will reach out to you promptly to provide updates and possible solutions.
If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer support team at info@platypuspals.com.
Thank you for choosing Platypus Pals! We appreciate your trust in us.